Swachhata App
Swachhata App
User Interaction and Experience
User Interaction and Experience
Individual
Individual
2 Weeks
2 Weeks
The Swachhata App is a government platform that allows citizens to report cleanliness and sanitation issues in their city.
It enables users to submit complaints, upload photos, and
track the status of their reports through the municipal system.
The Swachhata App is a government platform that allows citizens to report cleanliness and sanitation issues in their city.
It enables users to submit complaints, upload photos, and
track the status of their reports through the municipal system.
TIK (Travel India Key) imagines a single Identity for how India moves across India’s transport and payment systems.
The system focuses on clarity, trust, and continuity across both physical and digital environments.
Observations
Observations
Approach
Approach
The process works, but the communication feels incomplete.
Complaints can be submitted and tracked.
The app does not clearly show:
• What stage the issue is in
• Who is responsible
• When progress can be expected
The system exists.
The visibility does not.
The process works, but the communication feels incomplete.
Complaints can be submitted and tracked.
The app does not clearly show:
• What stage the issue is in
• Who is responsible
• When progress can be expected
The system exists.
The visibility does not.
Focusing on moments of uncertainty.
The project began by mapping the journey after submission.
Key questions explored:
• What does the user need immediately?
• What information does the system already have?
• What should be explained clearly?
The experience was mapped as moments of uncertainty, not screens.
Focusing on moments of uncertainty.
The project began by mapping the journey after submission.
Key questions explored:
• What does the user need immediately?
• What information does the system already have?
• What should be explained clearly?
The experience was mapped as moments of uncertainty, not screens.
Identified Gaps
Identified Gaps
Intent
Intent
The objective was not to alter appearance,
but to strengthen how the system communicates.
Progress needed to feel visible.
Status required structure.
The journey required clear closure.
The objective was not to alter appearance,
but to strengthen how the system communicates.
Progress needed to feel visible.
Status required structure.
The journey required clear closure.
Understanding The User
Understanding The User
Information Architecture
Information Architecture
User Flow
User Flow
Low Fidelity Wireframes
Low Fidelity Wireframes
High Fidelity
High Fidelity
Let’s create something meaningful together.
Feel Free To Reach Out.
2026 Anushka Saxena
Designed & Developed by me.
Skills Developed
Skills Developed
Understanding user problems
Mapping user journeys
Structuring information clearly
Creating wireframes and interfaces
Designing for ease of use
Understanding user problems
Mapping user journeys
Structuring information clearly
Creating wireframes and interfaces
Designing for ease of use
Let’s create something meaningful together.
Feel Free To Reach Out.
